Security & privacy
Recovery work means handling other people's most important data. This is how AS does it.
Confidentiality
Customer data is accessed only to the extent required for the agreed work, by the people doing that work. Non-disclosure agreements are available on request.
Media handling
Original media is imaged before work begins wherever possible; recovery runs from the image. Media and images are tracked from receipt to return or verified destruction.
Secure transfer
We do not ask for confidential data through public forms or chat. After first contact, a secure transfer channel is agreed for anything sensitive.
Retention
Recovered data and images are retained only for a period agreed with you after delivery, so the recovery can be verified, and are then securely deleted. The period is confirmed in writing for each engagement.
Software and customer accounts
Licences, downloads and invoices are managed in an authenticated portal. Payment card details are handled by the payment provider and never stored by AS.
Software security & protection
Every AS software product is built and hardened with security and integrity as a core requirement — secure licensing, code integrity checks, anti-tampering controls and other protections appropriate to that product, reviewed and strengthened on an ongoing basis to make unauthorised cracking, tampering, reverse engineering or redistribution as difficult as practical. No software can honestly be guaranteed 100% impossible to crack; our commitment is to the highest practical level of protection, not an absolute one.
Incident and evidence handling
Where a matter may involve insurers, regulators or legal proceedings, evidence is preserved in a forensically sound manner with documented chain of custody.
See also the privacy policy, our certifications page and the technology partners page.