Network Support
Networks are where reliability, security and performance meet. AS supports the network layer from firewall to Wi-Fi, with segmentation that limits how far an incident can spread.
When you need this
- Intermittent connectivity or slow performance
- Flat network with no segmentation
- Remote access or site-to-site VPN problems
- Firewall rules nobody understands
- Office move or expansion
What we do
Firewall and edge
Configuration, rule review, VPN and remote access.
Switching and Wi-Fi
VLANs, segmentation, wireless coverage and performance.
Troubleshooting
Structured diagnosis of connectivity, latency and packet-loss issues.
Documentation
Diagrams and configurations recorded for support and recovery.
How it works
- Step 1
Discover
We document the environment, current issues and what the business needs from IT.
- Step 2
Stabilise
Urgent problems and obvious risks are addressed first so support starts from a known state.
- Step 3
Support
Ongoing assistance through agreed channels, with clear response expectations.
- Step 4
Monitor and maintain
Patching, monitoring, backups and routine maintenance keep small problems from becoming outages.
- Step 5
Review and improve
Regular reviews of incidents, capacity and risks, with practical recommendations.
What affects the outcome
Outcomes are never guaranteed. Every case is assessed on its own condition, and we tell you what is realistic before you commit.
- Age and condition of hardware, operating systems and applications
- Quality of existing documentation, credentials and change history
- Vendor support status of the products involved
- Availability of maintenance windows and test environments
- Network connectivity for remote support
Frequently asked questions
Why does segmentation matter for recovery?
It limits how far ransomware and other incidents can spread, and keeps backups and management systems reachable only from where they should be.
Related services
Not sure what you're dealing with?
Describe the situation and we'll tell you what's realistic.