Service coverage
Remote recovery worldwide, media shipped to our lab, and on-site help where feasible.
Three ways we work with customers worldwide
Remote
Remote services are provided internationally. Many problems can be assessed, and often worked on, without anything leaving your site: databases that will not start, ransomware-encrypted servers, virtual machines, and RAID or NAS configurations.
Media shipped to our lab
Drives and other media that are not detected, or that need physical work, are sent to our lab in Dharmapuri, Tamil Nadu, India. We explain the packing and shipping steps before you send anything.
On-site where feasible
On-site assistance is available where feasible. Whether it is practical depends on your location and the case, and we say so plainly.
Recovery outcomes depend on the condition of the data and are never guaranteed. We tell you what looks realistic after an initial assessment.
Working hours
Standard hours: Mon–Fri, 9:00–18:00 IST
India Standard Time is UTC+5:30 with no daylight saving, so our standard day runs from about 03:30 to 12:30 UTC, Monday to Friday. Each country page below shows those hours in local time. Emergency requests are answered 24/7: use the emergency request form and tell us your time zone.
Coverage by country
Each country page explains how a job works from there, our hours in local time, and the privacy rules worth knowing about.
Not listed? Remote services are provided internationally, so contact us with your location and situation.
Ransomware data recovery in India
Our lab is in Dharmapuri, Tamil Nadu, within a few hours of Bengaluru, Hosur and Salem. City pages explain how a case works from there and how to get media to us.
Where our lab is
1/525-1, Pattalamman Street, Vennampatti, Dharmapuri, Tamil Nadu – 636705, India
Directions and how to reach us
Tell us what happened
Describe the situation and your location, and we will tell you what is realistic.