Server Recovery
When a server is down, the question is what needs to be back first. AS assesses the failure, recovers the data and helps restore services in the order your business needs.
When you need this
- Server won't boot after update, power failure or hardware fault
- Storage array or disks failed under the server
- Active Directory, file or application server corrupted
- Hypervisor host down with VMs inaccessible
- Ransomware encrypted the server and its backups
- Accidental deletion of shares, databases or VMs
What we do
Triage and prioritisation
We map what runs on the server, which data and services are critical, and the fastest safe path to restore them.
Storage-level recovery
Disks and arrays are imaged and reconstructed; data is recovered without altering the original storage.
OS and application data recovery
System volumes, databases, mail stores and application data are recovered and validated.
Restore support
We can assist with rebuilding or restoring the server so recovered data goes back into a working environment.
How it works
- Step 1
Consultation and scope
We establish what failed, what has been tried, and which data matters most. This shapes a targeted plan rather than a generic one.
- Step 2
Secure imaging and diagnosis
Where possible the source media is imaged before any work, so the original is never altered. Diagnosis then determines the safest recovery method.
- Step 3
Recovery
Data is extracted from the image or source using methods matched to the failure — logical, structural or hardware-level as required.
- Step 4
Verification
Recovered data is checked for integrity and completeness, and a file list is shared so you can confirm what matters is there.
- Step 5
Secure delivery
Verified data is returned through an agreed secure method, with guidance on validation before it goes back into production.
What affects the outcome
Outcomes are never guaranteed. Every case is assessed on its own condition, and we tell you what is realistic before you commit.
- Physical condition of the media and the extent of any damage
- Whether the media has been written to, reformatted or re-initialised since the failure
- Encryption, corruption or partial overwriting of the data
- Availability of source data such as images, backups, logs or transaction records
- Attempts made before assessment (rebuilds, repair tools, repeated reboots)
Frequently asked questions
Can you work on the server remotely?
Often, yes, for logical failures where storage is readable. Physical storage failures require the disks.
Our backup is also unusable. What now?
An assessment covers both the server storage and the backup media. Partially usable backups combined with storage-level recovery frequently improve the outcome.
Do you provide IT support after recovery?
Yes. AS provides server support and managed IT services to help prevent a repeat.
Related services
Not sure what you're dealing with?
Describe the situation and we'll tell you what's realistic.