Refund and cancellation policy

1. Purpose

This policy explains refund and cancellation rules for ASITTECH software purchases and data recovery/technical services.

2. Software Refund Window

The standard software refund period is 14 days from the applicable purchase date and applies to licences that have not been activated, subject to the conditions below and mandatory rights under applicable law.

3. Software Activation and Use

Where a free trial version is available for a product, customers can scan and preview results before buying and are encouraged to do so. Once a software licence has been activated or the software has been used, the software purchase is non-refundable under the standard commercial policy, subject to any mandatory statutory right that cannot lawfully be excluded.

Licence renewals are charged at the standard renewal fee of 60% of the then-applicable purchase price and are subject to the same refund rules as the original software purchase, including the no-refund-after-activation/use rule, subject to mandatory rights under applicable law.

4. Software Refund Requests

A refund request should identify the purchaser, order/invoice number, product and reason for the request. ASITTECH may verify the transaction and licence status before processing the request.

5. Refund Method

Where approved, refunds will normally be issued through the original payment method where technically and legally possible. Processing time may depend on the payment provider and banking system.

6. Data Recovery Services

Recovery services are different from software sales. A recovery project may involve assessment, imaging, diagnosis, repair attempts, extraction and verification. The commercial terms applicable to a particular project should be stated in the quotation, work order or service agreement.

7. Failed Recovery

Where the agreed recovery arrangement provides that a failed recovery is refundable, ASITTECH will process the applicable refund in accordance with the agreed service terms. A refund does not necessarily mean that every amount ever paid to a third party or incurred independently by the customer is refundable.

8. Work Already Performed

Where work has begun, refund eligibility for service fees will depend on the applicable quotation, work order and agreed recovery terms. The website policy does not override a specific written service agreement.

9. Assessment Fees

Whether an assessment or diagnostic fee is refundable must be stated in the relevant quotation or service agreement.

10. Customer-Caused Cancellation

Where a customer cancels after work has begun, the amount refundable, if any, will be determined by the applicable written service terms and applicable law.

11. Legal Rights

Nothing in this policy is intended to exclude or restrict consumer or digital-content rights that cannot legally be excluded or restricted.

12. Contact