Data, database and ransomware recovery for Australian organizations
AS helps Australian organizations recover from failed databases, ransomware, RAID and NAS failures and damaged virtual machines. Most cases start with a remote assessment, and media needing physical work can be shipped to our lab in Dharmapuri, India.
How a job works from Australia
Remote first
Many problems can be assessed and often worked on remotely: databases that will not start, ransomware-encrypted servers, virtual machines, and RAID or NAS configurations. Remote services are provided internationally.
Media shipped to our lab
Drives and other media that are not detected, or that need physical work, are sent to our lab in Dharmapuri, Tamil Nadu, India. We explain the packing and shipping steps before you send anything.
On-site where feasible
On-site assistance is available where feasible. Whether it is practical depends on your location and the case, and we say so plainly.
Recovery outcomes depend on the condition of the data and are never guaranteed. We tell you what looks realistic after an initial assessment.
Working hours and time zones
Standard hours: Mon–Fri, 9:00–18:00 IST
Our standard hours are Monday to Friday, 9:00–18:00 IST (03:30–12:30 UTC). In eastern Australia that is about 13:30 to 22:30 AEST (14:30 to 23:30 during daylight saving), so the Australian afternoon and evening fall inside our working day. Western Australia is a few hours behind. Emergency requests are answered 24/7: use the emergency request form and tell us your time zone.
Privacy and compliance in Australia
In Australia the Privacy Act 1988 applies to many organizations, including the Notifiable Data Breaches scheme, and Australian Privacy Principle 8 covers disclosing personal information to overseas recipients. Which obligations apply depends on your organization. This is general information, not legal advice. Tell us about any requirements when you inquire, before data or media is sent.
What we recover
Frequently asked questions
Do you work with organizations in Australia?
Yes, remote services are provided internationally, including to Australia. Physical media can be shipped to our lab in India, and on-site assistance is available where feasible.
What are your working hours in Australian time?
Monday to Friday, 9:00–18:00 IST, which is about 13:30 to 22:30 AEST in eastern Australia. That covers the afternoon and evening.
Does the Privacy Act affect sending data or media overseas?
It can, including the rules on disclosing personal information to overseas recipients. We cannot give legal advice, so check with your own advisers, and tell us your requirements when you inquire.
Can you recover a database that will not start?
Often yes, at least in part, but it depends on the database engine and how it was damaged. Stop writing to the affected storage, take a copy of the files if you can, and contact us for an assessment. Recovery is never guaranteed.
Data lost in Australia? Contact us now.
We have already solved 656+ ransomware and data recovery cases: encrypted and corrupted SQL Server, Oracle and MySQL databases, Tally, Busy and Marg ERP data, Veeam backups, VMware and Hyper-V virtual machines, RAID and NAS. Send us the details and we tell you what we can recover.
- ✓ Free assessment before you pay anything
- ✓ No data, no charge
- ✓ NDA on request
Email: info [at] asittech.com · Mon–Fri, 9:00–18:00 IST