Shipping and delivery policy

1. Purpose

This policy explains how ASITTECH delivers software licences purchased online and how storage media and recovered data are sent to and returned from our lab for data recovery services.

2. Software Products — Electronic Delivery Only

ASITTECH software is delivered electronically. No physical product is shipped for a software purchase, and no shipping charge applies.

After payment is confirmed by Razorpay, the licence key and download instructions are sent to the email address provided at checkout. Delivery is normally within 24 hours of payment confirmation. Orders placed outside working hours (Monday to Friday, 9:00–18:00 IST) or on public holidays may be delivered on the next working day.

The software can also be downloaded from the product page on the website; the licence key activates the full version.

3. If a Licence Is Not Received

If you have not received your licence email within 24 hours of payment, please check your spam or junk folder and then contact info@asittech.com with your order or payment reference. We will resend the licence or resolve the issue.

Please make sure the email address entered at checkout is correct. ASITTECH is not responsible for delays caused by an incorrect email address, but will resend the licence to the correct address after verifying the purchase.

4. Data Recovery Services — Sending Media to Our Lab

Drives and other media that are not detected, or that need physical work, are sent to our lab at the address below. Before you send anything, we explain the packing and shipping steps and confirm the job details with you.

• Pack the media securely in anti-static packaging with adequate cushioning.
• Include a note with your name, contact details and the job reference we provide.
• Use a trackable courier and share the tracking number with us.

The customer is responsible for the cost and risk of sending media to the lab unless otherwise agreed in writing. ASITTECH is not responsible for damage or loss that occurs in transit before the media reaches the lab.

5. Return of Media and Recovered Data

Recovered data is delivered in the manner agreed in the quotation or work order, which may include:

• a customer-supplied or purchased target drive returned by courier or collected in person from our lab;
• a secure download link, where the data volume and confidentiality requirements allow it.

Original media is returned by courier or collected in person, as agreed. Return shipping charges and any charges for a target drive will be stated in the quotation. Delivery timelines depend on the courier and the destination; ASITTECH will share the tracking details once the media is dispatched.

6. Remote and On-Site Services

Remote recovery services are delivered online and involve no shipping. Where on-site service is agreed, the location, schedule and any travel charges will be stated in the quotation.

7. International Customers

Customers outside India are responsible for any customs duties, taxes, import or export formalities and courier charges that apply to sending or returning media, unless otherwise agreed in writing.

8. Contact

For delivery or shipping questions, contact info@asittech.com. Working hours: Monday to Friday, 9:00–18:00 IST.