Email & Collaboration Support
Email is the front door for most attacks and the tool the business can't work without. AS keeps it flowing, protected and recoverable.
When you need this
- Mail delivery or reputation problems
- Phishing getting through
- Mailbox corruption, loss or accidental deletion
- Moving between platforms
- Shared mailbox and calendar issues
What we do
Mail flow and deliverability
DNS, SPF, DKIM, DMARC and routing configured correctly.
Protection
Spam, phishing and malware filtering tuned to the organization.
Mailbox recovery
Recovery from Exchange, PST/OST and mail store failures.
How it works
- Step 1
Discover
We document the environment, current issues and what the business needs from IT.
- Step 2
Stabilise
Urgent problems and obvious risks are addressed first so support starts from a known state.
- Step 3
Support
Ongoing assistance through agreed channels, with clear response expectations.
- Step 4
Monitor and maintain
Patching, monitoring, backups and routine maintenance keep small problems from becoming outages.
- Step 5
Review and improve
Regular reviews of incidents, capacity and risks, with practical recommendations.
What affects the outcome
Outcomes are never guaranteed. Every case is assessed on its own condition, and we tell you what is realistic before you commit.
- Age and condition of hardware, operating systems and applications
- Quality of existing documentation, credentials and change history
- Vendor support status of the products involved
- Availability of maintenance windows and test environments
- Network connectivity for remote support
Frequently asked questions
Our domain is being spoofed. What can be done?
Correct SPF, DKIM and DMARC configuration reduces spoofing significantly and gives you reporting on abuse attempts.
Related services
Not sure what you're dealing with?
Describe the situation and we'll tell you what's realistic.